Welcome to Calamba Entrep!

These terms and conditions outline the rules and regulations for the use of Calamba Entrep website.

By accessing this site, you have read and agreed to our store's policies (how to order, warranty, return, etc.). If you do not agree to take all the terms and conditions stated on this page, we suggest discontinuance of use.

The following terminologies apply to Terms and Conditions, Privacy Policy and all other agreements:

"Client", "You" and "Your" refer to you, the person who logged in this website and is compliant to the Company’s terms and conditions.

"The Store", "Ourselves", "We", "Our" and "Us" refer to us, Calamba Entrep.

"Party", "Parties", or "Us", refer to both the Client and ourselves.

These terms relate to the consideration and acceptance of payment necessary to assist the Client and meet its needs in connection to the provision of the Store’s stated services. Any use of the above terminologies is taken as interchangeable and therefore refers to the same.

ABOUT US

Calamba Entrep is a bazaar-style online marketplace where anybody can buy, make an "online pasyal," and find one-of-a-kind products such as food, beauty, health, and wellness products. It is also an online portal for the community striving to make a difference for Calamba City's small businesses.

How to Order?

Account Registration

Registration on the site is required prior to ordering. Sign up for an account by providing your personal information and completing the form. Upon logging in with the username/email and password that you have set, you may proceed with the order as you desire. If, in case you have initially selected an item and have decided to add this to your cart before going through the sign-up/sign-in process, the site will require you to register or log in to your account. Please note that an email notification regarding your registration should be received through the email address you have provided.

Select and Confirm Your Order

Browse through the products and click on the item you want to purchase. Select the quantity, design, color, or size, when applicable. You may also refer to the size chart of each brand and item to guide you through your purchase. Click the “Add to Cart” button and a pop-up will appear confirming that your selected product has been successfully added to your cart.

Finalize Your Order and Payment Details

When you are done shopping, proceed to the Checkout page to select your preferred mode of payment, then finalize your order.

The following payment methods are currently accepted to complete your order:

• Gcash

• Bank Deposit

• Mobile & Online Payment Transfers

After placing your order, you will automatically receive an email notification as confirmation of your order and its details. Further matters and inquiries regarding the ordering process in this platform may be reached out through email. 

Shipping and Delivery

Shipping fees are computed based on your preferred shipping method, delivery address, and order volume. Please keep in mind that only the total cost of items is computed and presented on the checkout page, whereas shipping charges are paid by the customer. Delivery fees may vary depending on the courier chosen by the merchant. The merchant will contact you to let you know how much shipping will cost.

All orders are processed after payment confirmation, and only during business days, from Monday to Friday, not including Saturdays, Sundays, and Holidays. Confirmed payments for food products before 12:00 noon of a business day may be included with the packages to be picked up by the courier on that day. Otherwise, your order will be shipped out on the next business day.

You may avoid shipping fees by choosing free local pickup at the Merchant's location for in-store pickup. Following the completion of your order and selection of in-store pickup at checkout, as well as the confirmation of your payment, your order will be processed and ready for pick-up within Monday to Friday business days. When your order is ready for pickup, we will notify you through email or messenger.

All orders are shipped from Calamba City and sent via our courier partner. Food orders are delivered based on the delivery date and time specified by the customer, excluding weekends and holidays, and may change depending on communication between the participating merchant and the customer. 

We strive to deliver your orders especially for the food within the preferred delivery date and time of the customer but delays may be encountered due to unforeseen circumstances such as natural calamities and weather disturbances, accidents and shipping service interruptions, access to the delivery area, or an incomplete address provided by the customer, as well as during peak season and holidays. Mostly in the case of non-food products, merchants will provide an estimated delivery date in your order confirmation email.

Tracking Your Order

Once an order has been confirmed and shipped out, we do not have a connection with the courier anymore as we are only basing through their website. However, we will send you an email with the shipment tracking number for the purpose of keeping track of how your order is going. Please check your SPAM folder from time to time as the confirmation emails may be directed there instead. You may also view your order’s tracking information by logging into your account. 

You may also check via the courier’s tracking page through typing in the tracking details from the confirmation email you have received.

The tracking details in the courier’s website are usually updated by the following business day but may take up to two (2) business days for certain areas.  We are not responsible for any delays and inaccurate updates on their website.

If your order does not arrive within the indicated time frame, please send us an email at calambaentrep@gmail.com or contact the involved merchant directly.

Refunds and Return Policy

Calamba Entrep encourages users to communicate with the involved Merchant if an issue arises during a transaction like not what you’re ordered?... Since Calamba Entrep is an online marketplace for users, the Buyer should contact the Merchant (Seller) directly if there is a problem with the item purchased.

Application for the Return of an Item:

Buyer may only request a refund and/or return of the Item under the following conditions:

• The Buyer has not received the Item;

• The Item was defective and/or damaged on delivery;

• The seller has supplied an Item to the Buyer that does not meet the agreed-upon specifications (e.g., incorrect size, color, etc.).

• The Item given to Buyer differs materially from the description provided by Seller in the listing of the Item; or

• By way of private negotiation with Seller, and Seller must give Calamba Entrep confirmation of such agreement.

Refunds

Buyer will be refunded only once Calamba Entrep receives confirmation from Seller that the returned item has been received. If Calamba Entrep does not hear from Seller within a certain time frame, Calamba Entrep reserves the right to return the appropriate money to Buyer without additional notification to Seller. The refund will be sent to the Buyer's credit/debit card or specified bank account, as applicable.

Got the wrong size? Though we accept returns for non-food products, the item must be returned to us in its original unused condition and original product packaging with all tags still attached within seven (7) calendar days from receipt of the product. You are responsible for all shipping costs associated with getting your order back to the involved merchant.

Once your return is received and inspected, your refund will be processed within 24 hours, and a credit will be applied to your original payment method. Your refund includes the total value of any returned items. Delivery fees are not refundable unless you receive an incorrect item. For wire transfer payments, all refunds will be issued to store credit.

Sale items are non-refundable and non-returnable.

Defective Items

If you receive products with  defects or damage, please notify us immediately at calambaentrep@gmail.com. We will coordinate with you on the procedure for the return of the item for evaluation and assessment. We may require you to provide photo and video evidence of the products to expedite the process.

Please ensure that the item is returned to us in its original unused condition and original product packaging with all tags still attached within seven (7) calendar days from receipt of the defective merchandise.

Once we receive the item, we will evaluate whether the defect is indeed manufacturer-related. If so, we will ship you a replacement item.

We reserve the right to reject the return and exchange of items that we reasonably believe are worn out or damaged through improper use. In this case, no exchange will be allowed, and shipping costs to be incurred both ways - for the item return and the send back - may be charged to the customer.

Cookies

Most interactive websites use cookies to retrieve the user’s details in every visit. These are employed to enable the functionalities of certain areas across our website, making it easier for visitors to access and browse the Store. Please have a look at privacy and cookies policy for further information.

Privacy

Please read Calamba Entrep’s Privacy Policy.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to do so, nor respond to you directly.

We do not warrant that the information on this website is correct, complete or accurate, nor do we promise to ensure that the website remains available or that the materials on the website are kept up to date.

*DISCLAIMER: These Terms and Conditions may be changed from time to time without notice at the sole discretion of Calamba Entrep. Client continued use of this website after any such changes constitutes his/her acceptance of such new terms. If the Client do not agree to abide by these or any future terms, please do not access or otherwise use this website.

Last Modified: December 1, 2021